Student Support Coordinator, Program in Media Arts and Sciences

MIT Media Lab

Student Support Coordinator, Program in Media Arts and Sciences

  • Institution: MIT Media Lab
  • Location: ,

Student Support Coordinator, Program in Media Arts and Sciences

  • MIT Media Lab | ,
  • Hourglass IconJob Post Expiration: June 19, 2023
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Job TitleStudent Support Coordinator, Program in Media Arts and Sciences

Position TypeFull Time

Job Category Staff

Salary Range -

Location ,

Application Deadline -

Contact Information

Contact Name Jordan Madrid

Department -


Phone -

Job Description

The Media Lab is a community of inventors who work as members of research teams, doing the things that conventional wisdom says can’t or shouldn’t be done.  Students come to the Media Lab through the graduate Program in Media Arts and Sciences (MAS), based within MIT’s School of Architecture and Planning.  Enrollment in the program ranges from 160-180 graduate students (masters and doctoral) with backgrounds from computer and biological sciences, to engineering and AI, to sonic and visual design.

Student Advising and Retention (40%)

  • Provide on-going information, counsel, and support for both MAS graduate students and outside research assistants;
  • Resolve student issues in collaboration with the student and advisor;
  • Advise student representative and affinity groups;
  • Develop, coordinate, and manage MAS events, both large and small such as orientation, conferences/workshops, graduate student appreciation week, MAS Commencement and student trainings and workshops such as the Design Critiques;
  • Develop resources and programs to support students through programming such as career and professional development, wellness, creating, analyzing, and reporting on student surveys;
  • Coordinate internal and external fellowship opportunities for students;
  • Coordinate matching and follow-up on secondary advisor program.

Student Recruitment (25%)

  • Coordinate and manage MAS recruitment and student enrollment processes, including the transition to new admissions platform, Slate, as the team lead;
  • Operational lead on MAS recruitment events, Open House and Preview Day, as well as manage recruitment programs such as Ambassador program and Student’s Offering Support (SOS);
  • In collaboration with the Assistant Director of DEIB programming:
    o   Contribute to the design, implementation, and assess strategies to increase awareness of and applications to the MAS program among women and underrepresented minority students, including leveraging current students, faculty, and alumni;

o   Work with the URM review committee to review applications of women and underrepresented minority students and track them throughout the admissions process, as well as work on student retention.

  • Design and develop promotional materials and channels for MAS programs, electronic and otherwise;
  • Manage reporting on population data charts and graphs for each academic year;
  • Contribute to the cultivation and promotion of the MIT Summer Research Program’s (MSRP) relationship with MAS faculty to increase participation;
  • Collaborate with the SA&P Assistant Dean for Diversity, Equity and Belonging and
  • Student Support on school-wide initiatives.

Student Program Administration (30%)

  • Compile the annual Year-in-Review report;
  • Administer the MAS Visiting Student Program process;
  • Administer the MAS Undergraduate Research Opportunities Program (UROP);
  • Provide MAS leadership with input and recommendations to develop and manage budget to support goals.

General Administrative (5%)

  • Functional supervision of MAS administrative assistant;
  • Other duties as assigned;
  • Occasional travel and evening or weekend extended hours maybe required for various events.


  • At least one year of academic administration experience;
  • Bachelor’s degree required;
  • Experience in planning events;
  • Sensitive to organizational dynamics with ability to build and foster relationships within group, department/program, and institution;
  • Ability to work with a dynamic and diverse client and organization;
  • Superb written and verbal communication and presentation skills;
  • Self-starter and team player who possesses initiative, versatility, flexibility;
  • Demonstrated ability to anticipate issues, analyze data, and solve problems creatively and effectively;
  • Ability to handle varied tasks concurrently in a fast-paced and sometimes pressured setting;
  • Excellent interpersonal skills and experience in listening with empathy and fairness to understand complex personal problems and situations;
  • Discretion and ability to maintain confidentiality;
  • Must be willing to travel and be available for occasional evenings and/or weekends;
  • Facility with standard office software applications and database tools.


  • Master’s degree preferred;
  • Experience with student support services and/or counseling;
  • MIT experience;
  • Background in STEAM fields or higher education.

To apply,  please visit  MIT’s careers at  and search for job ID number #22684

Apply Now

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