Director of Learning Support

Director of Learning Support – Gies College of Business

Teaching and Learning

The Teaching and Learning team is a talented group of teaching, instructional design, and media professionals who are passionate about delivering educational excellence through innovation. We are dedicated to furthering the Gies College of Business’s mission of democratizing education. We revolutionize the delivery of a high-quality business education by harnessing technology to break through financial and geographic barriers.

The work location for this position may be flexible. Highly qualified candidates may be eligible to work full-time remotely within the US, on-premise at our offices in Champaign, Illinois, or a combination.

Job Summary
The Director of Learning Support is responsible for instructional support management for active courses within the Gies College of Business online educational portfolio. The Director will coordinate with HR and the Operations team regarding hiring needs and efforts and will recruit, manage, supervise, onboard, train, and coordinate course support in the Gies College of Business for online undergraduate, graduate, certificate, non-degree, and non-credit courses and programs as appropriate. The Director will manage three teams (course management, live studio operations, and learning support). The Director will build and manage a learning support team that will coordinate with instructors in handling course-related student concerns as well as the team that will provide course support through graders, teaching assistants, course assistants, etc. The Director will facilitate course debrief conversations to identify opportunities for future course improvements that will enhance the student learning experience.

Duties & Responsibilities

Course Support Management

Envision and develop a course support model for teaching in the Gies online portfolio
Design and facilitate the process for identifying course support talent pools, retaining talent, and working with the College HR office to hire, manage, and retain staff for the course support model
Supervise and manage the assistants that support active courses in the Gies online portfolio
Create and manage training processes, resources, and documentation for course support staff
Facilitate a positive community for course support staff
Coordinate with Online Programs and Content Strategy to understand Instructional Team staffing and Instructional Team teaching support needs in order to predict course support staffing needs in advance and facilitate adjustments in staffing as needed
Instructional Support Management

The Learning Support team will serve as primary contact for instructors in handling course-related student concerns including but not limited to academic integrity violations, regrade/extension requests, and grouping issues, and will coordinate with the Student and Academic Success team leadership when appropriate
Collaborate and coordinate with Online Programs administration on documenting and sharing best practices to support teaching and learning in the Gies online educational portfolio
Facilitate course debrief conversations to identify opportunities for future course improvements in course delivery, assessment, media production, and teaching improvements that will enhance the student learning experience and deliver on expected learning outcomes
Learning Experience Support

Collaborate closely with Online Programs Administration and support the Online Programs Student and Academic Success team in communicating within iDegree or other online courses to facilitate student access to services, programs, resources, policies, and procedures to address course-related concerns
Monitor student learning experiences with new and current technologies to make recommendations and participate in conversations with the Teaching and Learning team to provide feedback on these technologies
Participate in meetings and collect regular reports to inform recommendations and resolve concerns about student learning experiences
Collaborate with Gies Data Management team on the analysis of data concerning student learning experiences and outcomes through surveys and ongoing performance feedback
Other Duties

Design, implement, and facilitate online workshops for faculty and staff focused on learning experience and learning success
Participate in professional development
Other duties as assigned

Minimum Qualifications

Education:
Required: Masters degree in Human Resources, Organizational Design, Management, Talent Development, Higher Ed Administration, or a closely related field

Experience:
Required: At least five years of work experience in a human resource, talent development, advising, management, or similar role.

Preferred Qualifications

Education:
Preferred: Doctorate degree in Higher Education, Human Resources, Organizational Design, Management, Talent Development, Higher Ed Administration, or a closely related field

Experience:
Preferred: Seven years of work experience in a human resource, talent development, advising, management, or similar role in higher education at a large university. Experience managing in a dispersed team environment.

Knowledge, Skills and Abilities

Required: A successful candidate should have:

ability to communicate and build relationships
ability to manage a team
organizational skills to manage workflow, develop and manage schedules, and meet deadlines
Preferred:

ability to define processes and apply systems-thinking skills
knowledge of higher education
Appointment Information
This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after 11/16/2022. Salary is commensurate with experience.

Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on November 16, 2022. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

For full consideration, please submit a cover letter and resume with your application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.