Synchronous Course Facilitator- Teaching and Learning

University of Illinois Gies College of Business

Synchronous Course Facilitator- Teaching and Learning

  • Institution: University of Illinois Gies College of Business
  • Institution Type: Four-Year/Advanced Degree (B.A., M.A., Ph.D.)
  • Location: Champaign, IL US
  • Website:
Full Remote Partially Remote

Synchronous Course Facilitator- Teaching and Learning

  • University of Illinois Gies College of Business | Champaign, IL US
  • Hourglass IconJob Post Expiration: December 18, 2022
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Job TitleSynchronous Course Facilitator- Teaching and Learning

Position TypeFull Time

Job Category Staff

Salary Range $ 60,000

Location Champaign, IL US

Application Deadline November 22, 2022

Contact Information

Contact Name Evan Cropek

Department Teaching and Learning


Phone -

Job Description

To apply for this job please visit

Synchronous Course Facilitator – Gies College of Business

Teaching & Learning

The Teaching and Learning team is a talented group of teaching, instructional design, and media professionals who are passionate about delivering educational excellence through innovation. We are dedicated to furthering the Gies College of Business’s mission of democratizing education. We revolutionize the delivery of a high-quality business education by harnessing technology to break through financial and geographic barriers.

The work location for this position is Champaign, Illinois and requires flexibility to work evenings and the occasional Saturday

Job Summary
Member of a team that partners with Gies faculty to design and conduct in-person, online, and hybrid delivery of high-quality learning experiences. Assist faculty in teaching interactive synchronous online class sessions and are key to enabling outstanding experiences for students. Review synchronous class (Live Session) plans and learning materials, use online meeting technology to manage breakout rooms, polls, files, videos, chat, and coordinate with other staff participating in the session. Contribute to data-gathering and analysis to improve the quality of the learning experience and support growth of online programs. Work in a full-focus environment where attention to detail, planning, quick resolution of support needs, and professionalism are crucial to the success of our faculty and thousands of students in our flagship online programs.

Duties & Responsibilities


Synchronous Class (Live Session) Support

Facilitate and attend synchronous online interactive classes (Live Sessions), webinars, and events
Review weekly plans provided by instructor(s) to prepare for Live Sessions
Prepare, perform quality control, and disseminate weekly Live Session plans and teaching materials, paying special attention to accessibility and universal design
Assist with integration of instructional design principles and various teaching strategies to help faculty enhance online delivery
Maintain Live Session information and related material in course website, event, and project management systems
Support students, faculty, and staff during Live Sessions
Manage and create breakout rooms, polls, files, videos, and chat
Be “on camera” when needed in front of hundreds of students
Coordinate with course assistants and tech support employees
Monitor Live Sessions, flag issues, and provide reports at the completion of every Live Session
Collaborate with faculty, designers, studio personnel, digital media professionals, and course assistants
Learning Experience Analysis

Observe Live Sessions, following data-gathering protocols determined by the Teaching and Learning leadership
Gather Live Session performance and student outcome metrics
Log technical and pedagogical issues that occur during Live Sessions
Contribute to data analysis activities to consider means for continuous quality improvement
Participate or collaborate with related research initiatives

Train faculty and staff on how to use web-based conferencing technology to effectively conduct live synchronous classes in both studio and remote environments

Serve on committees as appropriate
Other duties as assigned

Minimum Qualifications
Bachelor’s Degree.

At least one year experience with online web conferencing and collaboration software; troubleshooting basic technical problems (internet connections, cameras, audio).

Preferred Qualifications
Bachelor’s degree or higher in Education, Curriculum & Instruction, Instructional Technology, Customer Experience, or related field.

Experience working in higher education or corporate customer service; help desk support.

Knowledge, Skills and Abilities

Strong ability to provide support to customers, clients, or learners
Excellent communication and team skills
Excellent time-management, punctuality, and attention to detail
Excellent problem solving skills.

Knowledge of best practices for conducting and designing trainings, associated tutorials and support documentation
Knowledge of methods for teaching or supporting large scale enrollment courses
Ability to work in instructional settings where accessibility is considered in all phases of the teaching and learning process
Ability to work with remote collaborators
Ability to quickly learn new technical skills
Ability to be flexible in a fast-paced work environment
Ability to handle stressful situations
Familiarity with business education
Appointment Information
This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after 11/22/2022. Salary is commensurate with experience. Starting salary is $47,000.

Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on November 22, 2022. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through will not be considered. For further information about this specific position, please contact For questions regarding the application process, please contact 217-333-2137.

For full consideration, please submit a cover letter and resume with your application.


The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing

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