Assistant Director of Chapter Relations and Member Services

Brandeis University

Assistant Director of Chapter Relations and Member Services

  • Institution: Brandeis University
  • Location: Waltham, MA US

Assistant Director of Chapter Relations and Member Services

  • Brandeis University | Waltham, MA US
  • Hourglass IconDeadline: May 26, 2022
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Job TitleAssistant Director of Chapter Relations and Member Services

Position TypeFull Time

Job Category Administrator

Salary Range -

Location Waltham, MA US

Deadline May 26, 2022

Contact Information

Contact Name Beth Bernstein

Department -


Phone -

Job Description

To apply for this job please visit

The Opportunity

Brandeis University – a distinguished top-tier private research university recognized for its academic excellence and leading-edge research – has an exciting opportunity for a talented and motivated Assistant Director of Chapter Relations and Member Services.

Brandeis is dedicated to first-rate undergraduate education while making groundbreaking scientific discoveries, advancing artistic and creative expression, and tackling some of society’s most pressing economic, human rights, and health policy issues. Brandeis offers a culture of learning and mentorship essential to a 21st-century liberal arts education where close relationships with professors and research opportunities enable students at all levels to collaborate with faculty members and peers across the institution.  Established as a nonsectarian university in 1948 by members of the American Jewish community, our visionary founders shared a commitment to social justice and to making the world a better place. Our founders’ pioneering spirit and intellectual pursuits continue today at Brandeis – from helping to solve a national public health crisis through work at its Opioid Policy Research Collaborative, to the biological discoveries that, in 2017, earned two faculty members a Nobel Prize in Physiology or Medicine.

We aspire to further such important endeavors and are looking to grow our team with individuals who share our passion and commitment. In preparation for its next ambitious campaign, the Division of Institutional Advancement (IA) seeks to strengthen the bonds with the university’s many constituencies. By working together, we will secure the financial resources necessary to continue the legacy of excellence in teaching, research, and scholarship at Brandeis.


Located nine-miles west of downtown Boston, a global hub for higher education and innovation, Brandeis University is accessible via major highways (I-90 and I-95) and the MBTA Brandeis/Roberts commuter rail stop.

Position Summary

Founded in 1948, the same year as Brandeis University, the Brandeis National Committee (BNC) provides financial support for Brandeis and its libraries. The BNC is the largest friends-of-a-library group in the world, with 21,000 members and 37 chapters nationwide. The organization has contributed more than $141 million to Brandeis University while providing unique programming for its members.


The Assistant Director of Chapter Relations and Member Services for the Brandeis National Committee is responsible for overseeing membership recruitment and retention among the 36 chapters and 15,000 active members nationwide. The Assistant Director of Chapter Relations and Member Services is also responsible for planning, developing, and disseminating all of the Brandeis National Committee’s lifelong learning programming resources. This position reports to the Executive Director of the Brandeis National Committee and works closely with the National Executive Committee (board leadership) to promote and support the direction of the organization and to ensure its effective operation. This position is part of a integrated BNC staff team, and will work closely with all BNC and IA staff.


Primary Responsibilities

Works with BNC chapter leaders to meet annual membership revenue goals of $500,000; makes recommendations to promote increased membership levels; manages the timely distribution and flow of membership renewals.
Builds and maintains strong relations through ongoing member interaction, exemplary customer service, and responsiveness to resolve issues and addresses member needs.
Collaborates with BNC volunteers and IA staff to promote the BNC mission and develop strategies for member acquisition and retention, including but not limited to the BNC Parents Program.
Serves as the point person in IA for BNC members, chapter boards, the NEC, and IA and University partners for all membership related issues, including dues payments and renewals, member lists, welcome packets, etc.
Manages and distributes membership reports, working closely with Advancement Services and Gift Processing to produce and analyze membership and fundraising data as requested by BNC chapter volunteers and Brandeis staff partners.
Works with BNC chapter leaders on their efforts to offer programs that support philanthropy from BNC chapter for the benefit of the Brandeis Annual Fund and targeted BNC campaigns.
Provides guidance and direction to BNC chapter leaders on program policies, procedures, fundraising expectations, and chapter operations; ensures compliance with University policies.
Partners closely with fellow members of BNC staff team to ensure timely communications about national programs where applicable.
Engages the Brandeis academic community to create and produce lifelong learning programs for BNC members, including study guides, University on Wheels, and other programs, bringing the University’s educational resources to the BNC community.
Trains chapter leadership on best practices for in-person and virtual programs.
Connects the Brandeis student community with the BNC chapters and members through management and oversight of the Student Ambassador Program and the New Student Forum programs.  Coordinates student ambassador participation in BNC chapter events in their home cities.
Collaborates with campus partners to develop new opportunities for BNC programming, such as coordination with various schools, centers, and institutes, and others as opportunities arise.

Bachelor’s degree required.
3-5 years of experience, preferably in a higher education setting.
Demonstrated experience in nonprofit member and volunteer organizations highly desired.
Demonstrated project management skills with experience initiating, planning, and executing complex projects.
A high degree of fluency in computer technologies, including proficiency with manipulating and retrieving data from complex database sources and preparing statistical or financial analysis.  Proficiency in word processing, spreadsheet, and presentation software and relational database systems with an ability to become comfortable quickly with the University’s alumni and donor databases.
Superior interpersonal skills with proven ability to successfully interact with varied constituencies, including those of considerable academic, community, social, and business status.  At all times represents Brandeis University in an exemplary and professional manner.
Must be a detail-oriented, self-starter with an ability to work both independently and as a collaborative member of a team; to manage multiple projects and priorities; and to meet aggressive timelines and deadlines.
Exhibits excellent written and oral communication skills that promote academic and business professionalism and convey information clearly and concisely.
Ability to apply sound judgment, discretion, and a commitment to professional ethics, data security and nondisclosure when dealing with highly confidential constituent, donor, and prospect information.
Adheres to University and departmental business policies and procedures.
Must be able and willing to work occasional evenings and weekends with an attitude of doing what it takes to get the job done.
Commitment to Diversity, Equity, and Inclusion


“Brandeis is a community rooted in purpose, guided by enduring values, and determined to lead.  Come add your talents and your voice to this vibrant and distinctive community.”

Ron Liebowitz, President of Brandeis University
Diversity, equity and inclusion aren’t just important values at Brandeis today — they are rooted in our identity as an institution. They serve as a regular reminder for self-reflection, and a continuous call to grow.  Founded as a model of ethnic and religious pluralism, Brandeis University welcomes students, faculty, and staff of every nationality, religion, and orientation.  Social justice is central to the mission of Brandeis, which endeavors to foster a just and inclusive campus culture that embraces the diversity of our larger society.  Brandeis embodies the American heritage of cultural diversity, equal access to opportunity and freedom of expression.  Read more online about our Mission and Diversity Statements.


Brandeis University is an affirmative action/equal opportunity employer. It is the policy of Brandeis University not to discriminate against any person on account of race, color, ancestry, religious creed, gender, national or ethnic origin, sex, sexual orientation, age, genetic information, disability, veteran status, or any other category protected by federal or state law. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Vice President of Human Resources, Bernstein-Marcus Administration building, phone: 781-736-4464.


Submit Your Candidacy

We welcome your nominations, inquiries and expressions of interest in this position, which may be directed informally via email or telephone to Advancement administration contacts:


Ania Morris

Assistant Director, Advancement Talent Management & Administration

781-736 -4004 |



To learn more, visit the and our websites.

To apply, please visit our and submit your cover letter and resume via the Brandeis University Human Resources online portal.

Closing Statement

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, ethnicity, caste, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.

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